San Diego Managed IT Service

Managed IT Services

Everyday more businesses are embracing the concept of managed IT services. But what does it actually mean to have managed IT services and how can you tell if IT support providers are not just using the term as a marketing tool, but in fact are only offering "flat rate services." By definition, managed IT services allows an organization to offload its IT operations to an IT service provider, also known as a managed services provider. This provider assumes the ongoing responsibility of 24-hour monitoring and problem-solving for the business.

The managed IT services software that is widely in place today allows service providers to work toward two main goals:

  • Everything on your company's network that will bring about a user symptom or risk will send an alert notification before or when it occurs, and the managed IT services provider will be aware of it.
  • Every alert the provider gets is something important and should be addressed.

The more closely an IT services provider can get to these two goals, the more effectively they can truly manage an IT system and the more they can avoid "everything is an emergency" situations.

Both small and large businesses alike are more reliant on IT and therefore need the resources to sustain such systems. For small businesses especially, a lack of necessary resources for IT can quickly lead to situations of overwhelming consequences. Falling behind in keeping up with issues such as backups and security will likely lead to IT outages or hardware failure that can negatively impact or even bring down your business. For example, if your financial application, customer relationship management database, or email server were to go down, you would likely face significantly decreased productivity and/or revenue.

Managed IT services are typically priced on a flat-rate monthly basis. These services are actually less costly than the traditional break-fix services. Reduced costs and 24-hour monitoring are among the biggest benefits of managed IT services. Along with these two is peace of mind, minimal downtime, more focus on the business and not the technology, and increased efficiency.